Frequently Asked Questions
If you have any questions about your account or any other matter, please feel free to contact our Client Experience Team. We can be reached at email@example.com, or you also call us at (646) 882-0523, we are available from Monday-Friday, 10:00 am to 5:30 pm EST.
Can I cancel or modify my order?
To serve you better, Wander Beauty will begin to process your order immediately after you click the PLACE ORDER button. Because orders go into processing immediately, we are unable to change or cancel an order once it is submitted.
What is your shipping policy?
You can find our shipping policy here.
What is your return/exchange policy?
You can find our return policy here.
Why was I charged sales tax?
We are required by law to collect sales tax on orders being shipped to the following states - AR, CA, CO, DC, GA, HI, IL, IN, KY, LA, MA, MD, ME, MI, MN, NC, NE, NJ, NV, NY, OH, PA, RI, SD, TX, UT, VA, VT, WA, WI, WV and all provinces / territories in Canada. Sales tax is calculated on the total of your order after discount and will be added to your order automatically at checkout once you have entered your shipping address. The tax is calculated based on your local tax rates and the items you are purchasing.
Can I use my rewards code with a promo code?
At this time, we only support one code per order.
How do I log into my account?
To log in, you can click the user icon located at the top right corner of every page and enter your e-mail address and password.
Why should I create an account?
Logging into your account lets you:
- Breeze through checkout
- Check your order status
- View past orders
- Update your account information
- Change your password
- Store alternative addresses (for easy shipping to friends and family!)
How do I check the status of my order?
You can check the status of your order at any time by logging into your account's order history page.
To locate your order without logging in, enter the order number, email address and zip code (billing or shipping) associated with the order here.
Having technical difficulties?
Try clearing your cache and refresh the page. As well as using a laptop or desktop with Google Chrome for the best experience.
If the issue persists, please contact us at firstname.lastname@example.org with the following information:
- Did you experience this issue on a desktop or phone?
- What browser are you using to view our site (Internet Explorer, Safari, Chrome, etc.)?
- If payment was attempted, what method did you use (PayPal, Manual Credit Card, Autofill Credit Card, etc.)?
- If you have an account, were you logged in when you experienced this issue?
As well as any other details and relevant screenshots will be very useful for our team to diagnose the issue.
Is Wander Beauty cruelty free?
Yes, Wander Beauty products are cruelty free and free of parabens, mineral oil, phthalates and synthetic fragrance. We are leaping bunny certified.
While we cannot sell in China due to their requirements around animal testing, Chinese consumers will now be able to access Wander products through cross-border e-commerce platforms. Wander Beauty is, has been and will remain committed to being cruelty free, and therefore until China’s animal testing requirements have been lifted, we unfortunately will not be carried in stores in China.
Where can I purchase Wander Beauty products?
Our products are sold on WanderBeauty.com, Sephora.com, select international Sephora.coms, Net-a-Porter, Cult Beauty and Birchbox.