If you have any questions about your account or any other matter, please feel free to contact our Client Experience Team. We can be reached at email@example.com, or you also call us at (646) 882-0523, we are available from Monday-Friday, 10:00 am to 5:30 pm EST.
Why was I charged sales tax?
We are required by law to collect sales tax on orders being shipped to the following states - AR, CA, CO, DC, GA, HI, IL, IN, KY, LA, MA, MD, ME, MI, MN, NC, NE, NJ, NV, NY, OH, PA, RI, SD, TX, UT, VA, VT, WA, WI, WV and all provinces / territories in Canada. Sales tax is calculated on the total of your order after discount and will be added to your order automatically at checkout once you have entered your shipping address. The tax is calculated based on your local tax rates and the items you are purchasing.
Can I cancel or modify my order?
To serve you better, Wander Beauty will begin to process your order immediately after you click the PLACE ORDER button. Because orders go into processing immediately, we are unable to change or cancel an order once it is submitted.
What is your shipping policy?
You can find our shipping policy here.
What is your return/exchange policy?
You can find our return policy here.
Can I use my rewards code with a promo code?
At this time, we only support one code per order.
How do I log into my account?
To log in, just click Login or My Account at the top of every page and enter your e-mail address and password.
Logging into your account lets you:
- Breeze through checkout
- Check your order status
- View past orders
- Update your account information
- Change your password
- Store alternative addresses (for easy shipping to friends and family!)
How do I check the status of my order?
You can check the status of your order at any time by logging into your account.
How do I reset my password?
If you’d like to reset your password, first login to your account and then click this link.
If clicking the link does not work, please copy and paste the URL into your browser instead.
If you’ve forgotten your password, click here and then enter the email address you’d like your temporary password emailed to.
Is Wander Beauty cruelty free?
Yes, Wander Beauty products are cruelty free and free of parabens, mineral oil, phthalates and synthetic fragrance. We are leaping bunny certified.
While we cannot sell in China due to their requirements around animal testing, Chinese consumers will now be able to access Wander products through cross-border e-commerce platforms. Wander Beauty is, has been and will remain committed to being cruelty free, and therefore until China’s animal testing requirements have been lifted, we unfortunately will not be carried in stores in China.
Where can I purchase Wander Beauty products?
Our products are sold on WanderBeauty.com, Sephora.com, select international Sephora.coms (Canada, Austrailia, New Zealand, Singapore, Hong Kong, and the Philippines), Net-a-Porter and Birchbox.
Do you offer samples of your products?
At this time we do not offer samples of our products. If you have a question about a particular product we’d be happy to answer it for you. Email your questions to firstname.lastname@example.org.
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