If you have any questions about your account or any other matter, please feel free to contact our Client Experience Team. We can be reached at [email protected], or you also call us at 718-612-7059, we are available from Monday-Friday, 10:00 am to 5:30 pm EST.
How much does shipping cost? How will my order be shipped?
Wander Beauty offers free standard shipping on all US ground orders over $50. For orders under $50, there is a flat fee of $3.00 per order. Unfortunately, we do not ship internationally, or outside of the contiguous United States.
How long will my order take to ship?
Your order will arrive approximately 7-10 business days from date of purchase. Please allow 72 hours for your order to process. Orders placed after 12:00 pm EST will be processed the following business day.
Does WanderBeauty.com ship to P.O. Boxes?
WanderBeauty.com does not ship to P.O. Boxes.
Does Wander Beauty ship internationally?
Currently, we only ship within the contiguous United States but since we love to travel, we're working on international shipping as well. Tell us where you #wanderout.
How do I log into my account?
To log in, just click Login or My Account at the top of every page and enter your e-mail address and password.
Logging into your account lets you:
- Breeze through checkout
- Check your order status
- View past orders
- Update your account information
- Change your password
- Store alternative addresses (for easy shipping to friends and family!)
How do I check the status of my order?
You can check the status of your order at any time by logging into your account.
How do I reset my password?
If you’d like to reset your password, first login to your account and then click this link.
If clicking the link does not work, please copy and paste the URL into your browser instead.
If you’ve forgotten your password, click here and then enter the email address you’d like your temporary password emailed to.
We proudly stand behind every product we sell. If you are unhappy with an item(s) you received, for any reason we will gladly exchange or refund full-price items and sales tax – minus the shipping charges – no questions asked – made within 30 days of purchase. If you make a Wander Beauty purchase through QVC or Net-a-Porter then you will have to return or exchange the products through them.
To initiate a return, please contact us via email at [email protected] with “returns and exchanges” and your order number in the subject line.
- Please send your return via FedEx, UPS or insured Parcel Post from the US Postal Services for your protection and to ensure a timely credit. Wander Beauty is not responsible for returned articles lost during transit.
- Be sure to include your complete contact info with your return including your name, address, phone number, email address, and wanderbeauty.com order number. Please print the email invoice to place inside the box with your exchange or returned product, and let us know if you would like a refund, or an exchange..
Your return will be processed promptly upon its arrival. Processing time for returns is usually 15 business days from the time the return is received. Business days are Monday through Friday, not including major holidays. An email will be sent to confirm receipt and processing of your return/exchange.
If you have questions about returns and exchanges, please contact us via email at [email protected] with “returns and exchanges” in the subject line.
Is Wander Beauty cruelty free?
Yes, Wander Beauty products are cruelty free and free of parabens, mineral oil, phthalates and synthetic fragrance. The following items are free of gluten: On-the-Glow Blush and Illuminator, Wanderess Cheek Tint, Catch the Highlighter, Love Lock Hydrating Lip Gel, Flash Focus Hydrating Foundation Stick, Up Close Kiss Lipstick and the Exquisite Eye Liquid Eye Shadow.
Where can I purchase Wander Beauty products?
Our products are sold exclusively on wanderbeauty.com and on QVC.com. We are not currently sold in any brick and mortar stores, but stay tuned...
Do you offer samples of your products?
At this time we do not offer samples of our products. If you have a question about a particular product we’d be happy to answer it for you. Email your questions to [email protected].